Who has the option to choose a health plan?

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You have the option not to choose a health plan if you need extra services for a developmental disability, behavioral health, traumatic brain injury or substance use disorder. If you have one of these conditions, you may have the option to stay in NC Medicaid Direct. You also have the option to choose a health […]

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What should I do to prepare for the change?

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Make sure your local Department of Social Services (DSS) has your current mailing address, phone number and email address so you get all important notices about this change (especially if your contact information has changed due to COVID-19). The NC Medicaid Managed Care Call Center can help people with Medicaid choose a health plan and […]

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When are these changes happening?

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Coverage under the NC Medicaid Managed Care program will begin July 1, 2021. You will have between March 15, 2021, and May 14, 2021, to enroll in a health plan of your choice or to request not to enroll in a health plan. If you do not choose a health plan or request to stay […]

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Who must enroll in Medicaid Managed Care?

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Most Medicaid beneficiaries must choose a health plan in the NC Medicaid Managed Care program. Some people will stay in NC Medicaid Direct (formerly known as fee-for-service). They will not need to choose a health plan. NC Medicaid Managed Care will send you a letter that tells you if you must enroll. Even if you […]

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What is NC Medicaid Managed Care?

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This year, most people in North Carolina with Medicaid will see a change in how they receive their health care. If you have NC Medicaid, you may have received a letter asking you to enroll in a health plan. If you don’t pick a health plan by May 14, 2021, the State will choose one […]

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What is NC Medicaid Direct?

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NC Medicaid Direct was formerly known as fee-for-service. Some people will remain in NC Medicaid Direct because it provides services that meet specific needs. For example, it provides the same services currently covered for developmental disability, behavioral health, traumatic brain injury and substance use disorder. To learn more about NC Medicaid Direct, call the NC […]

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