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NC Medicaid Ombudsman
Get Help Call 877-201-3750

We take calls 8 a.m. to 5 p.m., every Monday to Friday except for State holidays

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Tell us about your experience with this website, and how we could make it better.

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Tell us about your experience with your health plan, including your ability to access and change it.

Managed Care survey →

Important dates:

  • Apr. 19, 2023, from 2 to 3 p.m. – NC Medicaid Ombudsman: Monthly Interactive Update (Click here to learn more.)
  • Oct. 1, 2023 – Tailored Plan Launch (Click here for more information.)
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NC Medicaid Ombudsman © 2023
Tailored Plans will now start October 1, 2023. NC Medicaid changed the start date for Tailored Plans. The new start date is October 1, 2023. Until October 1, 2023, you will keep getting services the way you do now.   Learn More
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