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NC Medicaid Ombudsman: 877-201-3750

Live agents: 8 a.m. to 5 p.m. Monday through Friday, except State holidays.
After hours: contact us through our online portal or by phone to leave a message and receive a return call the next business day

Stay in touch! Keep up with the latest developments in the new NC Medicaid Managed Care program by following us on social media: Facebook, Twitter and Instagram.

If you want to provide feedback on Medicaid managed care, but are not a Medicaid beneficiary, please email If you are a Medicaid beneficiary, click here to provide your feedback.

Sign Up for Updates About NC Medicaid Ombudsman

Step 1 of 2

  • Launching April 15, 2021, the NC Medicaid Ombudsman will help resolve issues for North Carolina’s Medicaid recipients who have questions or problems with their NC Medicaid Managed Care coverage. Check the box below that most closely describe you and we will share more with you in the coming weeks.

Do you have a complaint?

If you want to file a complaint about the services you received from the NC Medicaid Ombudsman, download this form, complete it and return it using the instructions at the bottom of the page. If you need help with the form, call the Ombudsman at 877-201-3750 and ask to speak to the program manager.