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NC Medicaid Ombudsman: 877-201-3750
Live agents: 8 a.m. to 5 p.m. Monday through Friday, except State holidays.
After hours: contact us through our online portal or by phone to leave a message and receive a return call the next business day
Stay in touch! Keep up with the latest developments in the new NC Medicaid Managed Care program by following us on social media: Facebook, Twitter and Instagram.
If you want to provide feedback on Medicaid managed care, but are not a Medicaid beneficiary, please email [email protected]. If you are a Medicaid beneficiary, click here to provide your feedback.
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Do you have a complaint?
If you want to file a complaint about the services you received from the NC Medicaid Ombudsman, download this form, complete it and return it using the instructions at the bottom of the page. If you need help with the form, call the Ombudsman at 877-201-3750 and ask to speak to the program manager.