About Us

About Us

The NC Medicaid Ombudsman is an independent organization that provides education, guidance and referrals to ensure that the more than two million North Carolinians with Medicaid coverage are able to access the health care and services they need. Operating under a “no wrong door” approach, our statewide network of managed care experts is ready to provide confidential support and follow-up to resolve families’ issues.

Check out our 2022 Annual Report to learn more about us.