Privacy Policy


This is the website for the NC Medicaid Ombudsman. We created this privacy policy to demonstrate our firm commitment to Internet privacy. This policy tells you how this website collects information and how we use that information. The NC Medicaid Ombudsman has the right to change the information contained on this site at any time without notice. This site and all information and materials on it are provided to you “as is” without warranty of any kind.

Collection and storage of personally identifiable information

This website only collects and stores your personally identifiable information if you choose to give it to us. We only ask you for your personally identifiable information so we can give you the services or information that you ask us for. The list of your personally identifiable information that we may ask you for includes (but is not limited to) your:

  • First and last name
  • Mailing address
  • Email address
  • Phone number(s)

We maintain policies that protect the confidentiality of your personally identifiable information that we may obtain during the course of our regular business functions. Our privacy policies impose a number of standards to guard the confidentiality of, prohibit the unlawful disclosure of, and limit access to your personally identifiable information. We protect your personally identifiable information by having physical, technical and administrative safeguards in place. 

How we use and share the information we collect

The collection of information through this website and the disclosure of that information are subject to the provisions of the Health Insurance Portability and Accountability Act (HIPAA) (Public Law 104-191). To learn more about health information privacy, visit

Choosing to provide your personally identifiable information to us, whether we ask for it or not, means that you allow us to share that information with the North Carolina Department of Health and Human Services for the reasons you share it with us.

We will only collect or disclose your personally identifiable information if you allow us to collect or disclose it, unless the collection or disclosure of it is necessary to:

  • Perform our statutory duties as authorized by law, or state or federal statute or regulation; or
  • To comply with valid legal processes such as a search warrants, subpoenas or court orders.

We may disclose your personally identifiable information to federal or state law enforcement authorities to enforce our rights against unauthorized access or attempted unauthorized access to our information technology assets.

We may disclose your personally identifiable information to our agents, affiliates and subcontractors to allow them to perform certain functions relating to the information or services that you have requested from us. 

Collection of other information

This website collects technical information related to your visit, including the name of your Internet service provider, web browser, the type of device you are using, the website or app that referred you to this website, the pages you visit, and the date, time and length of your visit. We receive this information on an aggregate basis only. We do not track information on which pages an individual visitor might look at during a visit to our site. We use this information to generate statistics and measure site activity to improve the usefulness of the site to our visitors. This information is used for internal review only and not shared with third parties. We do not collect any other information without the visitor’s knowledge and permission.

Outside Links

This site contains hyperlinks to other websites. The NC Medicaid Ombudsman is not responsible for the privacy practices or content of such websites.


This site has security measures in place to protect the loss, misuse and alteration of the information under our control. However, we cannot guarantee your confidential use of this site. We shall not be responsible for any harm that you or any person may suffer because of a breach of confidentiality in respect to your use of this site or any information you transmitted to this site.

How to contact us

If you have any questions or concerns about our privacy policy, please contact us by: