What should I do to prepare for the change?

  • Make sure your local Department of Social Services (DSS) has your current mailing address, phone number and email address so you get all important notices about this change (especially if your contact information has changed due to COVID-19).
  • Visit ncmedicaidplans.gov  or call 833-870-5500 to learn more. You can also stay up-to-date by using the free Enrollment Broker mobile app, available on Google Play or in the App Store.
  • You can change your health plan for up to 90 days after the start date shown on your health plan enrollment letter. After 90 days, you must wait until your next recertification date to change your health plan unless you have a special reason. Learn more about special reasons for changing your health plan. The Ombudsman can help you figure out if you can change your health plan. Call us at 877-201-3750 for help.