What should I do to prepare for the change?

  • Make sure your local Department of Social Services (DSS) has your current mailing address, phone number and email address so you get all important notices about this change (especially if your contact information has changed due to COVID-19).
  • Visit ncmedicaidplans.gov  or call 833-870-5500 to learn more, or if you want to change plans. You can also stay up-to-date by using the free Enrollment Broker mobile app, available on Google Play or in the App Store.
  • If you have been auto-enrolled in a health plan that does not include your providers, you can contact the Enrollment Broker and request to change health plans for any reason until September 30, 2021.