When are these changes happening?

Coverage under the NC Medicaid Managed Care program begins July 1, 2021.

If you did not choose a health plan or request to stay in NC Medicaid Direct by May 21, 2021, you were automatically enrolled in a health plan to ensure you could continue to get care.  Most people were able to keep their same doctors. You should have received a welcome packet from your new health plan that includes a new Medicaid ID card. The card has the name of your primary care provider (PCP).

You can learn more about the available health plans and the services they provide by visiting ncmedicaidplans.gov or calling 833-870-5500.

You can change your health plan for up to 90 days after the start date shown on your health plan enrollment letter. After 90 days, you must wait until your next recertification date to change your health plan unless you have a special reason. Learn more about special reasons for changing your health plan. The Ombudsman can help you figure out if you can change your health plan. Call us at 877-201-3750 for help.