When are these changes happening?

Coverage under the NC Medicaid Managed Care program begins July 1, 2021.

If you did not choose a health plan or request to stay in NC Medicaid Direct by May 21, 2021, you were automatically enrolled in a health plan to ensure you could continue to get care.  Most people were able to keep their same doctors. You should have received a welcome packet from your new health plan that includes a new Medicaid ID card. The card has the name of your primary care provider (PCP).

You have until September 30, 2021, to change your health plan for any reason. You can learn more about the available health plans and the services they provide by visiting ncmedicaidplans.gov or calling 833-870-5500.