What information will the NC Medicaid Ombudsman ask me?

We will start by asking your name, how to reach you, what county you live in and what health plan you are enrolled in (or trying to enroll in). We will ask you if you have attempted to resolve your issue directly with the entity at issue. We will then ask you for other information about your concerns or questions. If you have received any paperwork, please have it in front of you when you call. If you don’t, please call us anyway.