Under Medicaid Managed Care, the new health plans must provide non-emergency medical transportation (NEMT) services for all Medicaid eligible individuals who need and request assistance with transportation. Health plans may use transportation brokers to arrange and provide transportation or contract directly with transportation providers. For beneficiaries in NC Medicaid Direct and the Eastern Band of Cherokee Indians (EBCI) Tribal Option, local Departments of Social Services (DSS) will continue to arrange NEMT services.
Beneficiaries will receive the same transportation service from the health plans that they are used to receiving from DSS, and these services will continue to be provided for free. Beginning June 1, 2021, you can request transportation for appointments and services taking place on or after July 1, 2021, with the health plan in which you are enrolled. If you have problems getting the transportation you need and are unable to resolve by working with your health plan or broker, call the NC Medicaid Ombudsman at 877-201-3750.